The above mentioned Delivery Costs are subject to exchange rates and may vary.
Business hours are 9am-5pm (Gulf Standard Time), Sunday – Thursday, orders placed outside of these hours will be deemed placed on the first UAE working day following the date on which the Order was submitted.
For all orders placed within the UAEprior to the cut off time of 3pm (Gulf Standard Time), Sunday – Thursday, we will offer next day delivery, however no guarantees are made. All orders will ship within 1 - 2 business days unless noted otherwise. Any expected delays in shipping will be notified to the customer immediately.
For all international placed orders prior to the cut off time of 3pm (Gulf Standard Time), Sunday – Thursday we will offer a delivery within 2 – 7 days, however no guarantees are made. All orders will ship within 1 - 2 business days unless noted otherwise. Any expected delays in shipping will be notified to the customer immediately.
Delivery timelines are estimates. Please expect delays to your order delivery during the following times: promotional activity, sale season and public holidays. During these periods Kitmate is unable to commit to the above mentioned delivery times.
We reserve the right to impose a re-delivery charge where your Order is not accepted at the address supplied to us on the confirmed date of delivery.
RETURN & EXCHANGE
At Kitmate we are confident you will be satisfied with our products, and we can't wait for you to try them all out! However if you are still not satisfied with our product then we will offer to collect the product from you.
Unless there is a genuine fault with the product in question, the buyer will be responsible for the return shipping cost.
Email us at email@example.com in order for us to organize a Return Pick up from our Logistic Partner.
The Item must be returned in the same condition you received it within 14 days of receipt for a full refund on the product purchased.
Please note that original postage fees are non refundable by Kitmate.